Gray's Financial Services
Our Guiding Principles
Our Procedures
• We receive your debtors details via fax, e-mail or collection
• We then input all information onto our call centre collection system
• Our experienced call agents then proceed to contact your debtor as regularly as is necessary to collect payment
• 2% interest is added onto the outstanding amount on a monthly basis
• Our income is derived mostly from interest & fees charged for actions taken. (within the boundaries set out by the Debt Collectors Act)
• All paid up accounts are returned with reports by 15th of the following month
• Our call centres operate during normal office hours, however for those difficult to contact debtors, we also offer an after hours service
• All business dealings are confidential
• Provision of a great work environment, treating each other with respect and dignity.
• Apply high-quality standards of excellence to all business processes.
• Assist in ensuring your business is compliant with the National Credit
Act, other legislation and credit collection best practices
• Our innovative system ensures our approach is persistent and accurate
• We have access to numerous tracing facilities
• We work within legislated guidelines and comply strictly within the
boundaries set by the Debt Collections Act and the National Credit Act
• We are registered with the Debt Council of South Africa
• We employ debt collection methods and processes designed to work
closely with the debtor and where possible, preserve your goodwill
Gray’s Financial Services is a registered debt collection agency, specializing in collection services to the medical, educational and corporate professions.
Debt Collection is a third party intervention thus shielding you from unpleasant interaction with your debtor and preserve your goodwill where ever possible. If they are unable to pay in full we work out and monitor a reasonable payment plan with interest.
Our business strategy will revolve around the need to provide a quality service to our target customers, in the process fully satisfying their needs.
This will be done by implementing high quality of control standards and by the recruitment and training of professional employees. We position ourselves as a quality Debt Collection Company that strives to provide a satisfactory, reliable service to our customers.